Do you have a minimum order?
For the majority of our apparel decorating services
we have a 12 piece minimum; however we offer lower
quantities with a surcharge.
Can I provide my own design?
Yes, we accept “print ready” customer supplied files in the following formats (.ai, .eps, .psd, .pdf, .jpeg). PLEASE NOTE: Because of the variance in colors
from monitor to monitor, we can not guarantee a 100% accurate color match on supplied files. If you would like to provide a PMS color for us to use, we
will do everything on our part to match it the best we can. “Print ready” files do not include the following formats: Microsoft Office (word, publisher,
PowerPoint), low resolution jpegs or bitmaps. Any files of this nature will be reviewed with you before the order is started.
Do you do RUSH orders?
Absolutely! If you have a rush order, please call as we often are able to make it happen for you! Once an order is processed and 50% deposit is received,
you will be slotted in for printing! We pride ourselves on having speedy turnaround time, and stick to our pick up times. In most cases we can turn an
order around in a couple days or sometimes even next day, depending on our production schedule and size of the order. Keep in mind there may be a
RUSH ORDER FEE and it will be a percentage of the invoice total and based on the overall deadline.
How can I exchange clothing that doesn't fit?
Unfortunately, you can’t. WE HAVE A NO RETURN POLICY. This is a custom industry and all items are custom made to order. It is always best to call
ahead or stop by to view samples if you are not sure of sizes, styles or body types of the people you are ordering for. If you should need to take some
samples back to the group to try on, just leave a deposit on your order and we will provide you with everything you will need to get it squared away.